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Zur Institute, INNOVATIVE RESOURCES and ONLINE CONTINUING EDUCATION
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Table Of Contents

Table Of Contents Sections

Registration
Technical Requirements And Methods Of Delivery
Access To Purchased Courses
Completing The Courses
Individual Profiles And Online Courses Home Pages
Return and Refund Policies And Change of Orders
Course Articles And Course Material

Posttests, Exams, Evaluations and Completing The Courses
Certificates and Reporting of CE Credits To Licensing Boards
Licensing Requirements And Required Courses
Disability And Other Restrictions
Zur Institute's Email List For Clinical Updates
Additional Questions

 
Table Of Contents Sections Expanded

Registration

Top of Table of Contents
 

Technical Requirements And Methods Of Delivery

Top of Table of Contents
 

Access To Purchased Courses

Top of Table of Contents
 

Completing The Courses

Top of Table of Contents
 

Individual Profiles And Online Courses Home Pages

Top of Table of Contents
 

Return and Refund Policies And Change of Orders

Top of Table of Contents
 

Course Articles And Course Material

Top of Table of Contents
 

Posttests, Exams, Evaluations and Completing The Courses

Top of Table of Contents
 

Certificates and Reporting of CE Credits To Licensing Boards

Top of Table of Contents
 

Licensing Requirements And Required Courses

Top of Table of Contents
 

Disability And Other Restrictions

Top of Table of Contents
 

Zur Institute's Email List For Clinical Updates

Top of Table of Contents
 

Additional Questions

 

 

Registration

How do I register to an online course?

The process is rather simple and straightforward. Here are the steps:

  • You choose an online course from our listing or other indexes.
  • Click on "Order Now" button.
  • In order to continue, you will need to sign in. If you have an account, provide your email address and password to sign in. If you are a new user, enter your email address in the New User form below to create a new account.
  • For New Users: use a unique email address, not that of someone who has already registered using that address.
  • If you use a different email, which will create a new profile, we will merge your profiles so you will have a record of all courses ordered from Zur Institute in one place.
  • Review the shopping cart listing (make sure that no prior attempts to register are still in the cart) and if it is correct, select a qualifying product and then click the "Proceed to Payment" button at the bottom.
  • If you have a qualifying "Promotion Code" (discount code) enter it in the box and then click "Apply".
  • Fill out your Payment information (Visa, MasterCard, Discover or American Express) and Cardholder information and click on "Submit" button.
  • If your registration goes through, you will get a window with the statement "Payment Complete" an order #.
  • If you ordered ONE course, Click on "Continue" and you will immediately be taken to the Course Materials" for the course you just purchased.
  • If you ordered MORE THAN ONE course, Click on "Begin My New Course" or "My Courses" to find and begin your new courses.

Which credit cards do you accept?

We accept Visa, MasterCard, Discover and American Express.

How do we bill courses for different students to one corporate credit card?

Our system is based entirely on email addresses for the sign ins. A specific email address = a specific sign in/profile/account. When ordering courses, you may use any credit card you wish, including a corporate card. Enter the name/address as it appears on the card, but use the email address that you would like associated with those courses ordered. Then log into your account, using that email address, and then go to "Profile" to personalize the name/address/etc for that email address.

What is the most common reason that registrations do not go through?

The most common reason that registrations do not go through is when an incorrect address or CVV number, from the back of your card, is entered. The correct address is the mailing address on your monthly credit card statement, and it should be entered in the "Billing Address" section.

I am having trouble successfully completing my registration.

  • The most common reason an order does not go through is that the therapist is not using the address to which the credit card statements are sent. Please use this address under "Billing".
  • Make sure you have the correct credit card number and expiration date, as well as the correct address and the CVV number on the back of your card.
  • Try rebooting (restarting) your computer and then place the order.
  • Sometimes an order does not go through because the credit card is denied. There can be a few ways to deal with this.
    • Please make sure your have correctly entered the card #, exp. date, address to which your statements are sent and the CVV number on the back of your card.
    • If you are over the limit on this card, wait until you can charge on it and register again.
    • Use a different Visa, MasterCard, Discover or American Express that you know is valid.

My order HAS gone through and I have not yet received any links to the course/s I ordered. What do I do?

It is important that you are aware that as soon as your order is finalized, you will be taken to your course materials or to "My Account" immediately. Also be aware that there are a few reasons why you may have not received the receipt email yet:

  • Your email may consider our email as spam. Look in your Junk and Trash mailboxes or in your spam filter folder. You may find the email with the links there.
  • Please make sure you can receive email from both info@zurinstitute.com and orders@zurinstitute.com.
  • In order to make sure that these emails are not blocked by you or your server spam filter, you have to unblock or "whitelist" these two emails. In some systems, if you enter these addresses in your "Address Book", they will not be blocked.
  • Some servers postpone the delivery of emails until verification that they are not spam.
  • Sometimes a therapist incorrectly enters their email address, even by one character. In that case our emails to you will bounce back to us and not get to you. Send us an email explaining that you may have entered an incorrect email address. We will then email the link to sign in to the courses you ordered and correct your address in our email list.
  • If your email is connected with an institution, the institution spam filter may be blocking our emails. If this is the case, please either contact your IT department and ask them to 'whitelist' our email addresses or give us a private email address.

I notice on your ordering page that you have a box, "Promotion Code." What is this and how can I get one?

Promotions Codes are the same as Discount Codes. We offer discounts to groups of 10+, clinics, organizations, hospitals, health departments, educational institutions, etc. Our courses and packages are priced very reasonably, even without the discount. If you are part of such an organization and can notify your colleagues about the discount, send us a "Request for Discount" that includes: Name of organization; Type of organization; Web site; Name and email of contact person; Number of psychotherapists, counselors and nurses in the organization. Send inquiry to info@zurinstitute.com.

My online credit card statement shows two or more charges for one order. Why is this and how do I get credit for the extra charges?

If one or more of your online registrations attempts did not go through, the online credit card statements might show extra charges as "pending." When you receive your actual (hard copy) monthly paper statement of your credit card, there will probably be only one charge. If the actual paper statement shows that you have been charged for more than you ordered, fax us your statement indicating or highlighting the extra charges to 707-736-7045 and, of course, we will issue a credit. You can also snail mail or scan and email a copy of the statement to us with a cover letter explaining the concern and, if possible, citing your order #.

My online credit card statement shows charges as "pending" for orders that did not go through. Why is this and how do I get credit for the extra charges?

Your online credit card statement might show charges for orders that did not go through as "pending." When you receive your monthly paper statement, these charges will not show. However, you will see a charge on your credit card statement when we have manually entered your credit card successfully and have sent you the link to sign in or to the product/s you purchased. You will not be charged unless we have provided you with the item/s you purchased. If you ever are charged for more, fax us your statement showing the extra charges (707-736-7045), and we will, of course, issue a credit.

Do I need a password?

Yes. After you register you can sign in to your course management at any time. You will need to choose a password initially to access your personal home page and course material. At anytime you can go to "My Account" and change the password in your profile.

My spouse or partner and I share an email address. Can we order two online courses, using one email address?

Regretfully, at this time our individual profiles are geared for one student per email. Therefore, each of you must register under a different email. You can acquire a new email address from google.com or yahoo.com or gmail.com for free and it does not take more than a couple of minutes.

Can I register from outside the US?

Yes, you can register from anywhere in the world.

I am worried about entering my credit card online. How secure is your site?

Security of your credit card and other private information is of utmost importance to us. Our shopping cart is secured with an SSL Certificate to offer secure communications by encrypting all data to and from the site. Information regarding security and privacy

What happens if my registration does not go through?

If your registration did not go through, you will see a red box stating that the transaction could not be processed. Please try another credit card or notify us for assistance.

The Zur Institute staff will enter your credit card manually, generally on the next working day. If the credit card goes though manually, ZI will notify you and send you notification of success and you may sign in to your online courses. If the credit card does not go through, ZI will let you know and suggest that you contact your credit card company to check whether your card is at its maximum, or if they are holding funds for some other reason.

Can I change my order?

If you have not yet begun ANY of the posttests in that order, the Zur Institute will cancel that order and place a new order for you.

Do I need to have a license # to register for a course?

No, if you take the course/s as part of pre-license requirement/s, obviously, you do not need to have a license #. If you do not have one, choose "No License" under "Profession" when registering and you will not be required to complete a license # or license state.

If I have a license #, do I have to enter it in my registration?

If you are a licensed psychotherapist or a nurse, we want you to enter your license #. Some accrediting bodies require that we have the license # on file before we grant a certificate of completion. This is entered by navigating to "My Account".

How can I get a receipt for my online payment/registration?

After you have successfully completed your online registration, you will receive an email confirming your registration. This email serves as a receipt for your payment.

How do I sign up for an online course where the credit card would be from someone else, such as my employer. How do I complete the registration form for payment if the billing info is different from my name?

You can use another person's credit card by completing that person's information under "Billing Information."

I do not have a credit card. How can I register?

If you have no credit card, you can send us a check for the total amount. Include with your check a copy of the completed registration form, without credit card information, and we will email you when the registration is complete and you may sign in.

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Technical Requirements And Methods Of Delivery

What are the general technical requirements for the completion of an online course?

Generally, there are no special technical requirements. Almost any computer will do. Besides Internet Access, many courses require that you can read PDF files, listen to MP3s, or watch flash videos. Please note: Users with Windows NT 5.1, Windows XP and older browsers have experienced problems with some of the course materials. If you are on NT, we suggest upgrading your computer's operating system. If you are on XP, make sure your operating system is fully up-to-date with all the XP service packs. And make sure your browser is up-to-date.

Please note:

  • We do not support these earlier operating systems or older browsers.
  • If you have access to another computer with an up-to-date OS, please try using that computer.

Must I have a 'fast' or Broadband Internet connection, such as DSL or Cable, or can I take the courses if I have a landline connection?

You can easily access almost all the courses with a slow or landline Internet connection. Exceptions are the courses that have very large articles, mp3s or videos, which may take a long time to download.

Do I need any special software to take the online courses?

You do not need any special software normally. Most of the articles or course material are simple web pages (html). Some are MP3 audios, Flash videos, YouTube videos, PDFs, and very few use PowerPoint. These files may require extra software. All courses are clearly marked clearly in the course pages as to what format the course materials are offered.

What is an eBook?

We are now including ebooks in our course materials. These do not require special software and are multi- and cross-platform as there is an ePub Reader built in. eBooks work on computers, tablets, and phones. They are optimized for mobile devices, swipe to navigate.

Does the course material involve movies, or is it mainly text?

Most of the course material is presented in online articles, presented as simple web pages. Some courses include an audio Audio File, video Video File, eBook ebook File, or PowerPoint PowerPoint File files (PPT may require extra software). These materials are marked clearly in the individual course pages, as well as whether transcripts are available. Course listings by format of course materials

Do your courses involve chatrooms, blackboard, etc?

We do not use chatrooms or blackboard technologies. Most of the course material is presented online as simple articles that are posted on standard web pages. Some courses include an audio Audio File, video Video File, eBook ebook File, or PowerPoint PowerPoint File file that may require extra software. These courses are marked clearly in the course pages.

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Access To Purchased Courses

How do I get access to the course after I register?

After you have successfully completed your online registration, you will first receive an email confirming your registration. This is your receipt. You you also be taken directly to the course materials if you purchased only ONE course or to "My Account" where you can access ALL courses. You may also sign in at any time by clicking the "Sign In" link in the upper right on all of our pages.

I have not received the link to access the online course/s I ordered. How do I gain access?

Go to the "Sign In" link in the upper right on all of our pages and enter the same email address that you used when you registered for your online courses.

I no longer have access to the course/s, how do I gain access again?

Click the "Sign In" link in the upper right on any of our pages. Then enter the same email address that you used when you registered for your online courses. There is a link there if you have forgotten your password.

The courses I've purchased are not listed when I log in. How do I find them?

On your "My Courses" page please make sure the "Date Range" is changed to "All Time". If this does not work, please submit a support request from within your account ("Help with this page?" in upper right corner) so we have your technical information to send to engineering.

I forgot my password. How do I set a new password and gain access to my courses?

Click the "Sign In" link in the upper right on any of our pages. Then click on "Forgot Password" and enter the email address you used on previous registrations and click "Submit". The program will email you your password. Once logged in, you may change your password to whatever you would like by clicking on "My Account".

I forgot the email address that I used when I registered and I need to enter in the Sign In. What should I do?

Please email us... give us your full name and, if you have it, your order #. We will research it and get back to you within 24-48 hours.

If I need you to send me another link to the course, how do I best contact you?

Go to the "Sign In" link in the upper right on all of our pages and enter the same email address that you used when you registered for your online courses. If you are unsuccessful in logging in, simply send us an email. It will help us if you let us know your order #.

I cannot access the articles that are formatted in PDF. What should I do?

You need a PDF Reader, such as Adobe Acrobat, so you can read PDF articles. Adobe Acrobat is free and can be downloaded here..

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Completing The Courses

How long does it take to complete a course?

Basically 1 CE = 1 hour of study. Course lengths vary, so the time to complete them varies. Generally each one (1) CE credit corresponds to one (1) hour of reading, watching or listening to course materials. If you read faster or if you are familiar with the material, you can finish the course faster. As you probably have noticed, some of the courses are offered for 1 or 2 CE credits, others for 15 or more. List of courses by # of CE Credits (CEUs)

How long do I have to complete the course/s?

You have three years from the time you order the course/s to complete them. Since courses require updating, the course/s you purchase will expire after three years.

Can I complete the courses over two renewal cycles?

Yes, you can complete the courses over two renewal cycles. You have three years from the time you order the course/s to complete them. Since courses require updating, the course/s you purchase will expire after three years.

Do I need to complete the course in one sitting or I can do it in multiple sittings over a period of time?
You can go back and forth to the articles and read them over many sittings over a period of time. You can also take the posttest in as many sittings as you wish, as you can save your completed answers each time.

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Individual Profiles And Online Courses Home Pages

What are the exact steps I will take upon registration and to create an account?

  1. FIRST: You must FIRST choose an online course from our listings or other indexes. Click on the"Order Now" button.
  2. If you are a New User, click the New User link and create a new account. Use a unique email address, not that of someone who has already registered using that address. IMPORTANT NOTE: You will not be allowed to change the information that appears on any course certificate once you have purchased that course.
  3. If you already have an account you will need to sign in by providing your email address and password to sign in.
  4. Review the shopping cart listing (make sure that no prior attempts to register for other courses are still in the cart) and if it is correct, select a qualifying product and then click the "Proceed to Payment" button at the bottom.
  5. If you have a qualifying "Promotion Code" (discount code) enter it in the box and then click "Apply".
  6. Fill out your Payment information (Visa, MasterCard, Discover or American Express) and Cardholder information and click on "Submit" button.
  7. If your registration goes through, you will get a window with the statement "Payment Complete" and order #.
  8. If you ordered ONE course, Click on "Continue" and you will immediately be taken to the Course Materials" for the course you just purchased.
  9. If you ordered MORE THAN ONE course, Click on "Begin My New Course" or "My Courses" to find and begin your new courses.
  10. Once you reach your "My Courses" page (or Home Page), click on "Begin" or "Resume" near the course title.
  11. On your "Course Materials" page, click on each document title to open it on your computer.

What is included in my Online Courses "My Courses" Page?

Your Online Courses "My Courses" Page includes all the information about your online courses' activities. For each course it includes: Course material, Posttest, Evaluation and Certificate. You will have access to your Online Courses "My Courses" Page through the "Sign In" link in the upper right on all of our pages. You will have access to the courses' material, evaluations, posttests and certificates for three years. The listing of the courses will stay on your profile for 7 years so you can also retrieve the information about the courses you have taken with the Zur Institute.

What does "My Account" Profile include and can I amend it?

Your individual profile within "My Account" will include all your basic information, such as name, address, email, password, phones, license #(s), state(s). You can change the information at any time by using the "Sign In" link in the upper right on all of our pages. Important: whatever information is in your profile will show on your certificate. BEFORE BEGINNING
Review your Profile (personal) information and make corrections, if needed within "My Account". This information will appear on your certificate. IMPORTANT NOTE: You will not be allowed to change the information that appears on any course certificate once you have PURCHASED that course.

I have two licenses, how do I enter them and will both appear on the certificate?

If you have two or more licenses enter one of them in the online registration. When you "sign in" and review your individual profile at "My Account", you will be able to add as many licenses in as many states as necessary. In the future, you can always change your individual profile as necessary. The course certificate will reflect all the licenses that you have inserted in your individual profile.

How do I access records for courses I've already taken?

The courses that you have taken are listed on your personal Online Courses "My Courses" Page, which you can access through the "Sign In" link in the upper right on all of our pages.

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Return and Refund Policies And Change of Orders

What are your return and refund policies?

If you would like a refund on a course you have not completed, please send us an email to let us know. We will issue the refund and let you know we have done so.

Can I change my online order for different online courses?

Yes. You can exchange courses. Please, send us an email letting us know how you would like to change your order with full title/s and number of CE credits for the course/s. We will then contact you with further instructions.

Can I change my online order from an individual course to a Package?

Yes. If you would like to "upgrade" from a single course to a package, send us an email with the course you have and the package you want using full titles and number of CE credits for the courses and packages. We will then contact you with further instructions.

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Course Articles And Course Material

I can't print the articles from the online course I ordered, what should I do?

Most course articles are posted online in html or PDF format. They are simply (basic) web pages and therefore you should be able to print them without any problem. Generally, printing is controlled by your computer rather than by the Zur Institute web site, which, obviously, does not block any printing. Try the following:

  • Reboot (restart) your computer and try printing again.
  • Check your printer's "Settings".
  • Download the articles to your computer and copy and paste them into a word processing program, such as MSWord, and then print.

Can I download the articles to my computer so I can read them off-line?

Yes, you can download articles onto your desktop. You can use the "Save as" function or other ways to do so. You can also copy the articles on to a CD, if you prefer to store them that way. While you can read the articles off-line, you will need to take and submit the evaluations and posttests on-line.

How do I download an MP3 file for review?

If you have an iPod or some other MP3 player or a smartphone with MP3 capability, such as an iPhone or Blackberry or something similar, you can download these audio files and transfer them to your MP3 device. This will allow you to listen to course material on the go, at the gym, in your car, at the doctor's office, and so on. Many people appreciate this convenience. Download the MP3 file by right-clicking on the audio title below (or control-click on some computers). This will start the download process. From there, you can "Save Link as (or 'to')...." and save to your documents or transfer the file to your MP3 device, and listen to the audio at your leisure. To transfer the MP3 file from an Apple computer to the iPod, download the MP3 from the web to your hard-drive, then manually add the file to your iTunes library so that it's copied to the iPod when you plug it in.

iTunes is a free application for Mac and PC. It plays all your digital audio and video. It syncs content to your iPod and iPhone. More info
You can also play MP3s on the fly on your Mac without using or loading any separate Mac MP3 players, and without even loading or using iTunes. More info

How can I read the articles on my iPad or smartphone?

Webpage: downloading to iPad to read offline: iSaveWeb Lite. There is a free version and directions are clear and easy.

PDFs: On iPad, iTouch, iPhone: You should have no trouble reading pdf files if you follow these instructions. 1. If you have iBooks (free app), you can download the pdf to your iBooks library for easier access. 2. You can purchase the GoodReader app ($4.99 as of 3/8/11). When you first open a pdf article posted on our website, copy the URL. Open GoodReader and paste the URL link on the Web Downloads control panel.

GoodReader is a super-robust PDF reader with advanced reading, annotating, markup and highlighting capabilities, excellent file manager, TXT file reader and editor, audio/video player, Safari-like viewer for MS Office and iWorks files. More info

On Android version 2.1 and higher smartphones: buy ezPDF app ($.99 as of 1/31/11) PDF Viewer - ezPDF Reader - Most Featured and Best Rated PDF Viewer. More info

Can I get material for online courses in hard copy via mail or fax?

No. Our online courses are to be done completely online. We neither fax nor mail the course material, as these courses are designated as online courses not home study courses.

How do I get Adobe Acrobat so I can read PDF articles?

To get Adobe Acrobat so you can read PDF articles, simply download the free program.

How do I copy text from a PDF article?

Different PDF versions of Adobe Acrobat have different ways to copy text. In the newest version (8.1.1) from Edit menu, choose "Select all". Then again from Edit menu, choose "Copy". Now you can paste the entire PDF file into a word processing program. Download the most recent version for free. For older versions, please follow these instructions:

In Adobe Acrobat Reader, version 4 or higher, first click the "T" with the small box next to it, NOT the "T" in the small box located in the toolbar next to the magnifying glass (zoom). Highlight the section of the PDF file you wish to copy. Go to "edit" in the dropdown menu and choose "copy". Then paste it into a word processing program's new document as usual.

If these instructions are not useful, please check with your PDF manual, seek Adobe's tech support or contact your own personal tech support.

When I print the articles in a course, each sentence within every article is lopped off at the end, thereby missing two or three letters. Can you send me hard copies of the articles?

We do not have hard copies of the articles, as these courses are totally online. If the edges of the articles are cut off, please adjust the settings on your printer and on your computer. You may need to ask for help from a colleague or get tech support.

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Posttests, Exams, Evaluations and Completing The Courses

Can I print the posttest before reading the articles?

As these are open-book courses, you can print the posttest and follow along as you review the course material. You must then transfer your answers to the online posttest in order to progress to your certificate of completion.

What is the passing rate on the posttest?

The passing rate is 75%.

How long do I have to take the posttest?

You can take as much time as you want to take the test. You can take in as many sittings as you wish. Be sure to "Save" your answers if you plan to return to your posttest to complete it at another time.

Do I need to take the posttest in one sitting?

You can also take the posttest in as many sittings as you wish and save your completed answers each time.

Is the posttest an "open book" exam?

Yes, the posttest is in an "open book" format. You can review the course material while you are completing the posttest. You can review the course reading material on your desktop or in hard copy if you chose to print the articles. All materials open in a new window/tab of your browser.

Can I take the posttest more than once?

Yes, you can take and re-take the posttest as many times as you want until you pass. Once you passed you cannot take it again.

What happens if I fail the posttest?

If you fail the test (i.e., score below 75%), you can take the posttest again. In fact, you can take it as many times as necessary to pass.

How do I know if I passed or failed the posttest?

As soon as you complete the posttest, you will get an on-screen message notifying you of whether you passed or failed the posttest and your score. If you score above 75%, you will be able to proceed to the evaluation of the course and then the online printable certificate. If you scored below 75%, you will be notified that you did not pass, and then you can take the posttest again.

Where is the course evaluation?

The course evaluation is on your Online Courses Home Page which contains the course material/articles, posttests, evaluations and certificates.

How do I get to the posttest?

You can access the posttest by clicking on the 'Continue' button at the bottom of the 'Course Materials' page. Alternatively, the posttests are located on your "My Courses" page.

I've completed the reading, now how do I access the posttest?

You can access the posttest by clicking on the 'Continue' button at the bottom of the 'Course Materials' page. Alternatively, the posttests are located on your "My Courses" page.

Can I see the answers to my posttest?

You can find your posttest answers (once you have completed the posttest) in "My Courses". You will see a "Test Results" button just below the title of the course you have completed.

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Certificates and Reporting Of CE Credits To Licensing Boards

How do I get my certificate?

After you pass the posttest and complete the evaluation, you will be able to access the certificate on your individualized Online Courses Home page.

Do I need to have a certificate or certification in Cinema Therapy, Somatic Therapy, Positive Psychology, etc. in order to practice these approaches?

The general answer to this question is if you are licensed as a psychologist, MFT, social worker, counselor, psychiatrist, etc., you need to practice within your scope of practice and your scope of expertise as determined by the type of license you have, your education, supervised experience or clinical experience. Generally, Cinema Therapy, Somatic Therapy, etc. are not any different than practicing CBT or psychoanalysis. While they do not require certification, you need to have education and training. It is always good to check with your professional association or your licensing board for additional information.

I have more than one license that I would like to appear on my certificate. Is this possible?

One can add a second (or third) license any time by going to your Profile by clicking the "My Account" button and entering more licenses under "Add License". You will be reminded to check your profile before you are ready to print your certificate.

What is the date that will appear on my certificate?

The date that will appear on your certificate is the date you complete the EVALUATION of your course. IMPORTANT NOTE: All times/dates are Eastern Standard Time.

I can't print my online certificate. What do I do?

If you cannot print your certificate turn your printer off and then on again. Or restart your computer. The certificate is like any other web page and you should be able to print it without any problem. If all fails, you can "sign in" to your individual Online Courses "My Courses" Page from another computer that is connected to the Internet and print it on that computer. You will be able to print your certificate anytime, from any computer that is connected to the Internet, as many times that you want for a period of three years from the day you completed the course.

I've lost my certificate/s of completion. How do I get duplicates?

Simply sign in to your Online Courses "My Courses" Page and re-print your certificate.

Can I change the date on the certificate after I have passed the posttest?

The educational program enters the date of completion into the certificate automatically as soon as you have completed the evaluation, and it cannot be changed. IMPORTANT NOTE: All times/dates are Eastern Standard Time.

Why does my certificate not say that the course fulfills a requirement?

Whether a certain course fulfills a requirement is determined by fact of the course content, which is outlined in the Course Description, Syllabus and Educational Objectives. Whether a course is fulfilling a requirement is neither determined by the title of the course nor by the wording of the certificate. It is our understanding that, if you were to be audited, you would need to submit the course syllabus, course objectives and certificate of completion. You may want to check with the Board if you have further questions.

Do you report my CE credit to my licensing board?

The Zur Institute does not report your CE credits or courses' completion to your licensing boards. The ZI provides you with a certificate of completion that you will have to submit to your licensing board if you are required to do so.

For California Psychologists: Zur Institute's courses all meet the CA-BOP requirements.
Please Note: As of January 2013, The MCEP Accrediting Agency ceased operating. As of January 2013, 10% of all licensees will be selected annually for audit and required to report their CE activity directly to the BOP. This means that psychologists will be responsible for proving compliance and providing all CE documents upon request.

How long should CA psychologists keep their CE records?

On the BOP website (FAQ for Licensees) it says:

5. How long do I need to keep my CE records?
A: CE records should be kept for a minimum of two to three renewal cycles (4-6 years.) If you practice in an area where a complaint could be filed at an even later date (e.g., child custody evaluators) we recommend that you keep records for a longer period of time.

Learn more about or subscribe to CPA's CE Banking Service

How long is Zur Institute required to keep CE records of students?

The CA Code of Regulations for Continuing Education says:
Section 1397.65. Requirements for Approved Providers (such as Zur Institute). (f) The approved provider shall be required to maintain attendance records for three (3) years for each continuing education course.

Can I repeat a course I've already taken from ZI?

You may repeat a course as long as it is not done during the same licensing renewal period. In other words, you can take the same course in different renewal periods.

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Licensing Requirements And Required Courses

Do your courses fulfill requirements for CA therapists?

Do your courses fulfill pre-license requirements for CA Psychological Assistants and Trainees, MFT Interns and Trainees, and ASWs?

Do your courses fulfill requirements or pre-requisites for psychologists, social workers and counselors in states other than California?

Do you have courses that fulfill the Ethics & Law requirements?

Courses that fulfill the Ethics or Ethics & Law requirements and more detailed information on these requirements

Do you have courses that fulfill the Supervision requirements?

Courses that fulfill the Supervision requirementsand more detailed information on these requirements.

Do you have courses that fulfill the Spousal and Partner Abuse requirements?

Courses that fulfill the Spousal and Partner Abuse requirements and more detailed information on these requirements

Do you have courses that fulfill the Aging requirements?

Courses that fulfill the Aging requirements and more detailed information on these requirements

Do you have courses that fulfill the Human Sexuality requirements?

Courses that fulfill the Human Sexuality requirements

Do you have courses that fulfill the AIDS/HIV requirements?

Courses that fulfill the AIDS/HIV requirements

Do you have courses that fulfill the Alcoholism and Chemical Substance Abuse Dependency requirements?

Courses that fulfill the Alcoholism and Chemical Substance Abuse Dependency requirements

Does the HIPAA Compliance Kit and Online HIPAA Course include HIPAA forms that are applied to psychotherapists and counselors in CA?

Yes

Can a specific on line course that is not listed as satisfying the CA Licensing requirement for Ethics actually fulfill the requirement?
The fact that a specific course is not on the list of our required ethics courses does not mean you cannot use it. The new regulations give you some room to make your own assessment. A complete list of our ethics courses

The law changed in January '07 and now gives psychologists a lot of flexibility in regard to how to fulfill the law and ethics requirement. It states:
Effective January 19, 2007. Psychologists now have the flexibility to determine the most effective means to stay abreast of changes in California laws, regulations, ethical standards and standards of practice as they apply to the practice of psychology in California. Training in this area may be obtained in one or more of the following ways:

  • Formal coursework in laws and ethics taken from an accredited educational institution;
  • Approved continuing education course in laws and ethics;
  • Workshops in laws and ethics;
  • Other experience which provide direction and education in laws and ethics including, but not limited to, grand rounds or professional association presentation.

This change in the regulations applies to anyone with a license expiration date of January 31, 2007 or later.

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Disability And Other Restrictions

I have a disability. Would you help me?

It is the policy of Zur Institute to make every reasonable effort to provide qualified students with disabilities with the opportunity to take full advantage of its programs. To that end, all required courses have transcripts, and we are adding more transcripts all the time. Also, in addition to all webpages and course material, all posttests and evaluations are accessible by the visually-impaired.

If you have a disability, please contact us ahead of time so we can make sure to accommodate our program to your specific needs. For more details, go our ADA Policy.

What is your ADA Policy?

Review our ADA Policy.


 

Zur Institute's Email List For Clinical Updates

How do I get on your email list?

There are several ways people get on our email list:

How do I get off your email list?

Removing yourself from the email list is quick and easy:

  • Email us to request removal. We'll take care of it promptly and confirm.
  • Every one of our Clinical Update emails has a clear Unsubscribe option. You can select that option and get off the list.
  • Reply to a Clinical Update with the text "unsubscribe" in the subject line.

Please note that if you buy a course or email us in the future, you will most likely be added back on. To avoid this, simply include a note with your order or email requesting "no email list."

Why are my Clinical Updates unreadable?

When our Clinical Updates are sent out, some people receive the text version instead of the HTML version. This is usually due to a security setting in your email account and can be changed to allow HTML. Another common reason text versions appear is security software. Spam filters will sometimes disallow the HTML version but will allow the text version instead. Changing filter settings and recognizing info@zurinstitute.com and orders@zurinstitute.com as 'safe senders' will help you receive the full HTML version of our Updates.

How private is your email list?

Privacy and security are extremely important to us. We highly respect your privacy and will never sell, trade or give away your email address or any other personal information. Privacy details

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Additional Questions

How do I find out what courses I have taken with ZI?

Simply "sign in" to your Online Courses "My Courses" Page and you will be able to see the courses you have taken or enrolled in. Courses will remain in your "My Courses" for seven years.

I've changed my email address. What should I do?

You can change your email when you "sign in" to your Online Courses by clicking on "My Account".

What is your grievance procedure?

Our grievance procedure

Who holds the copyrights to the course material?

Unless stated otherwise, all of the Zur Institute web pages are copyrighted material and are not to be sold, distributed or shared by electronic or any other means. As stated on the web pages, someone other than the Zur Institute can hold copyrights to some of the articles in the online courses. Permission to reproduce these articles must be obtained from the holder of the copyright of the article. The Zur Institute has two types of web pages on this site: The first type is the publicly accessible web pages and the other type is the restricted web pages. The latter are the web pages that are accessible only after readers have paid for an online catalog item or an online course. The Zur Institute's publicly accessible web pages are accessible to anyone and may be used or reproduced for the sole use of the individual reader. Links to the Zur Institute's publicly accessible pages can be posted on the web, unless these links are part of operations that are generating profit by using the material. In this case written permission from the Zur Institute is required. Posting the links to the restricted, non-publicly accessible web pages is not permitted. The written permission of the author is required for any other reproduction, transmission or use of the material or portion of the material.

How long do you keep records of my online courses?

We keep records as required of us by the accrediting agencies, which is at least three years.

 
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ZUR INSTITUTE, Inc.
Ofer Zur, Ph.D., Director

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Phone: 707-935-0655, Fax: 707-736-7045, Email: info@zurinstitute.com

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