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Telemental Health Resources

In the light of the COVID-19 (Coronaviruses) Emergency

By Zur Institute
March 2020

TeleMental Health Online CE Courses & Certificate:

Important-Essential Resources


  • Provided by the Trust – The Trust Practice and Risk Management Association (TrustPARMA)

See the top/right side of the page at


Free Practice Resources to Enable Quick Adoption of Telehealth Capabilities

  • Offers free sample telemental health informed consent form; downloadable booklet of telemental health practice checklists; webinar discussing telehealth quick start steps and maintaining standard of care; list of free resources/articles ampaign=efd469216a- frontpage_quickstart_guide_announce&utm_medium=email&utm_term=0_e9b2dcace3- efd469216a-125883169&goal=0_e9b2dcace3-efd469216a- 125883169&mc_cid=efd469216a&mc_eid=4047a3ad0e


Insurance Billings

  • Helpful website and guide to taking on insurance clients


Telehealth, HIPAA, and Compliant Telehealth Platforms

  • CAMFT has posted: Overview of HIPAA considerations for implementing Telehealth, as well as options for HIPAA compliant Telehealth platforms


CPT Codes

  • CAMFT-provided list of CPT codes


CA Law AB 744 Mandates parity for telehealth

In October, 2019, Gavin Newsom signed AB 744, which mandates parity for telehealth: With Newsom’s signature on AB 744, which mandates that payers reimburse healthcare providers for telehealth services “on the same basis and to the same extent” as they cover in-person services, California becomes one of roughly a dozen states to require payment parity. The concept has in the past been contested by payers who would prefer the freedom to negotiate specific coverage rates with healthcare providers. e=Telehealth+Enthusiasts&utm_campaign=c5351f63d3-EMAIL_CAMPAIGN_2019_10_15_04_02&utm_medium=email&utm_term=0_ae00b0e89a- c5351f63d3-353229733


HIPAA Notification Regarding Practice of Telehealth during COVID-19 Emergency

  • HIPAA announcement that during the COVID-19 national emergency, covered health care providers subject to the HIPAA Rules may seek to communicate with patients, and provide telehealth services, through remote communications technologies, while recognizing that some of these technologies, and the manner in which they are used by HIPAA covered health care providers, may not fully comply with the requirements of the HIPAA Rules.


HIPAA Compliant Video Conferencing – Facetime, Facebook Messenger, etc.

  • Person Centered Tech has posted: HHS just announced today that they are lightening restrictions on the videoconferencing service you use to deliver telehealth services. They explicitly cite “Apple FaceTime, Facebook Messenger video chat, Google Hangouts video, or Skype” as copacetic with emergency-time HIPAA rules. Facetime, Skype, and Facebook Messenger Video are explicitly mentioned as compatible with your HIPAA compliance for so long as the COVID-19 state of emergency is in effect.


DMHC Regarding Reimbursement for Telehealth Services

  • DMHC letter stating that all health plans shall, effective immediately, comply with specific parameters during COVID-19 health emergency.


Updates on Telehealth and Billing

  • Provides synopsis of temporary changes to Medicare telehealth policies, billing codes, and private insurers


Department of Insurance Plan Filing Requirements during Emergency COVID-19

  • DOI letter stating that insurers’ plans should maximize the use of Telehealth in all appropriate settings, reflecting the federal government’s request on March 17 that private insurers remove barriers to Telehealth, consistent with the federal government’s actions in Medicare. This includes waiving, or expediting, any network provider credentialing, certification, or pre-authorization requirements.


Medicare Telehealth Provider Fact Sheet

  • Information regarding allowing Medicare to pay for office and other visits furnished via Telehealth across the country and including in patient’s places of residence starting March 6, 2020.


Medicare Telehealth Frequently Asked Questions

  • FAQ’s regarding Medicare and telehealth during COVID-19 emergency


Resources for Psychologists

Interim Information on COVID-19

  • Webpages providing updated information for CA psychologists


How Psychologists Can Protect Their Patients and Practices

  • APA posts: Steps for psychologists to prepare their practices, address patient concerns and manage anxiety in their communities protection_ga=2.205742551.578362256.1583788934-615293404.1580338922


Advocacy Related to COVID-19

  • Details CPA’s advocacy on the issue of telehealth regarding COVID-19 emergency as well as links to important notices related to telehealth services


Temporary Changes to Federal Medicare Telehealth Policies

  • Reviews how psychologists are affected by telehealth requirements under CMS and how to generate billing codes


COVID-19 Confidentiality and Public Health

  • CPA discusses how both HIPAA and California law allow for limited sharing of confidential health information without patient authorization in a public health crisis


Resources for MFT’s, Social Workers & Licensed Counselors

Statement on COVID-19 and Telehealth


NASW Information on COVID-19

  • Topics including preparing your practice, supporting clients, telehealth, and ethical considerations


Greart List of Resources Related to COVID-19


Resources on COVID-19

  • Provides helpful resources and important information for therapists and their clients


Telehealth FAQs for Therapists

  • CAMFT has posted: Reviews most prominent considerations for therapists who want to utilize Telehealth platforms to safely continue client care


BBS Regulatory and Legal Considerations for Telehealth

  • CAMFT-provided overview of BBS regulations on standards of practice for telehealth considerations-for-telehealth


Checklist for Telehealth Services

  • Downloadable checklist/guideline for providing telehealth services


Telehealth Resource Center

  • Organization’s website for telehealth information